Terms and Conditions
Terms and Conditions
Last updated: October 2024
Welcome to the Allahabad Organic Agricultural Cooperative Society Ltd (AOAC) website. These Terms and Conditions ("Terms") govern your use of our website and the purchase of our products. By accessing or using our website and services, you agree to comply with and be bound by these Terms. Please read them carefully.
1. Introduction
AOAC is dedicated to promoting sustainable rural development through the production and sale of high-quality organic products. These Terms outline the rules and regulations for the use of our website and the purchase of our products, catering to both retail and wholesale customers.
2. Definitions
- Customer: refers to any individual or entity that purchases products from AOAC.
- Products: include all items available for sale on our website, such as sushi rice, miso, soy sauce, moringa powder, and others.
- Order: refers to the request made by a Customer to purchase Products from AOAC.
3. General Terms
- Eligibility: By placing an order with us, you confirm that you are at least 18 years old and capable of entering into a legally binding contract.
- Acceptance of Terms: These Terms apply to all purchases made through our website. By placing an order, you agree to these Terms.
- Modification of Terms: AOAC reserves the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Continued use of the website constitutes acceptance of the updated Terms.
4. For Retail Customers
4.1 Shipping
- Free Shipping: Orders exceeding ₹10,000/- are eligible for free shipping across all states except the North East zone.
- Additional Discounts: Additional discounts are available for orders of 30kg or more of rice, including mixed items.
- ODA Charges: Orders falling under Out-of-Delivery Areas will incur additional shipping charges, payable by the customer.
- Brown Rice Surcharge: An additional ₹20 per kg is applicable for brown rice alongside Aigamo rice prices.
- Bulk Orders: Orders exceeding 100kg of rice are offered at wholesale rates, with shipping charges payable by the customer.
4.2 Product Availability and Quality
- Rice Colour Variation: The colour of rice may vary slightly due to India"s diverse climate conditions.
- Seasonal Products: Fermented foods are not shipped from April to June to ensure product quality.
4.3 Order Modifications and Cancellations
- Order Changes: After payment, order modifications are generally not permitted.
- Cancellation Charges:
- During Processing: A cancellation fee of 25% of the total payment applies.
- After Dispatch: A cancellation fee of 50% of the total payment applies.
5. For Wholesale Customers
5.1 Order Confirmation and Payment
Advance Payment: Orders are confirmed, and delivery arrangements are made upon receipt of 100% advance payment of the total order amount. In case of different arrangements, a memorandum with mutual agreement will be established.
5.2 Shipping Charges
- Rice Orders: For orders exceeding 100kg of rice, shipping charges are fully payable by the customer.
- Other Items: For non-rice items, if the total order amount exceeds ₹20,000/-, shipping charges are reduced by 50%.
- Combined Orders: If rice and other items are ordered together, shipping charges will be calculated based on the weight ratio as per the above terms.
6. Intellectual Property
All content on our website, including text, graphics, logos, and images, is the property of AOAC and is protected by applicable intellectual property laws. Unauthorized use of any material from our website is prohibited.
7. Limitation of Liability
AOAC shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or website. Our liability is limited to the amount paid by the customer for the purchased products.
8. Governing Law
These Terms are governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh, India.
9. Contact Us
If you have any questions or concerns about these Terms, please contact us:
Email: support@aoac.in
Address: AOAC, Makino School of Continuing and non Formal Education, SHUATS, Allahabad, Uttar Pradesh, India, 211007
Website: www.aoac.in