Cancellation Policy
Cancellation Policy
Last updated: October 2024
At Allahabad Organic Agricultural Cooperative Society Ltd (AOAC), we strive to provide our customers with high-quality organic products and excellent service. This Cancellation Policy outlines the conditions under which you may cancel your orders and the associated charges.
1. Order Cancellation
You may request to cancel your order under the following conditions:
1.1 After Payment but Before Processing
No Changes Allowed: Once payment has been made, changes to the order are generally not permitted.
1.2 During Order Processing
Cancellation Charge: If you cancel your order after it has entered the processing stage but before it has been dispatched, a cancellation fee of 25% of the total payment will apply.
1.3 After Order Dispatch
Cancellation Charge: If you cancel your order after it has been dispatched, a cancellation fee of 50% of the total payment will apply.
2. How to Cancel an Order
To cancel your order, please follow these steps:
- Contact Us Immediately: Reach out to our customer service team as soon as possible via email or phone.
- Provide Order Details: Include your order number, the items you wish to cancel, and the reason for cancellation.
- Confirm Cancellation: Upon successful cancellation, you will receive a confirmation email detailing the cancellation fee and the replacement process, if applicable.
3. Replacement Process
- Eligibility for Replacement: Replacements are provided only for orders canceled during processing or before dispatch, subject to the cancellation charges.
- Processing Time: Replacements or adjustments will be processed within 7-10 business days after approval.
4. Non-Cancellable Situations
- Customized or Special Orders: Orders that have been customized or prepared specifically for you may not be eligible for cancellation.
- Final Sale Items: Certain products marked as "Final Sale" are non-cancellable and non-refundable.
5. Refund Process
- No General Refunds: AOAC does not generally offer refunds. Replacements are provided if the cancellation is within the specified conditions.
- Refund Exceptions: Refunds may only be considered in exceptional cases as outlined in our Return and Refund Policy.
6. Contact Us
If you have any questions or need assistance with canceling your order, please contact us:
Email: support@aoac.in
Address: AOAC, Makino School of Continuing and non Formal Education, SHUATS, Allahabad, Uttar Pradesh, India, 211007
Website: www.aoac.in
We are here to assist you and ensure that your shopping experience with AOAC is smooth and satisfactory.